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CV Profile No.88702

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Last name : ***
First name : ********
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ********
Address : *****************************************

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Profile details

Job category searched
» HR, training
» Management
» Banking, insurance, finance
Professional experience . More than 10 years
Professional Experience: 
Branch Operations Officer
Barclays Bank of Zimbabwe Limited
Since 05.2016
Planning and monitoring Branch activities, organising staff training,leave Management, disciplinary procedures and cost Management. Perfomance Management process, Human resources distribution,Risk Management, Asset Management, Budgets and cost Management as well as monitoring bank systems, processes and procedures.
Senior Customer Service Advisor
Barclays Bank of Zimbabwe Limited
08.2013 - 05.2016
Marketing Bank products and services,Developing and managing relationship with wide range of customers.Handling and solving customer complaints and compliments.Providing Management with management information and acting Operations Officer in the absence of incumbent.
Personal Banker
Barclays Bank of Zimbabwe Limited
02.2002 - 07.2013
New accounts opening, personal loans and overdraft processing,selling Bank products and services.Handling customer complaints as well as responding to the customers' complaints within required time frames of 72 hours.Acting Team Leader in the Sales department in the absence of incumbent.Much time was spent here as I did not want movements as I felt that would disturb my children at school especially due to different in local languages in different regions.
Automated Teller Machine Custodian
Barclays Bank of Zimbabwe Limited
08.1999 - 01.2002
Replenishing Automated Teller Machine, reconciliation of ATM cash account.Handling captured cards and reporting Automated Teller Machine faults.
Accounts Supervisor
Barclays Bank of Zimbabwe Limited
05.1994 - 07.1999
Planning and organizing duties, Training, leave programs for accounts department team.Handling customer compliants,checking and grooming vouchers for checking by Management.Supervising accounts clerk's.
Bank Teller
Barclays Bank of Zimbabwe Limited
06.1991 - 04.1994
Taking in customers' deposits, cash withdrawals, purchase and sale of foreign currency, reconciliation of cash as well as vault custodian.
Enquires Clerk
Barclays Bank of Zimbabwe Limited
02.1989 - 05.1991
Duties included the following: 1. Manning enquires counter 2. Processing customers requests deposit books and cheque books applications. 3. Issuing cheque books and deposit books. 4. Cross-selling Bank products and services 5. Capturing customers' complaints and solving them.
General Ledger Clerk
Barclays Bank of Zimbabwe Limited
07.1988 - 01.1989
Duties included following: 1. Posting and reconciling branch General Ledger 2. Balancing and reconciling suspense accounts and some office accounts. 3. Filling 4. Payment of Bank utility accounts such as electricity, telephone, rates and taxes as well as water. 5. Calculation and posting of staff credit interest.
Data Capture Clerk
Barclays Bank of Zimbabwe Limited
04.1986 - 06.1988
Capturing of all work from various departments,grooming vouchers for processing by Ledgers department as well as preparing cheques to be remitted to respective banks, cash reconciliation and filling.
My skills include the following: 1. Leadership 2. Effective communication 3. Planning 4. Technological 5. Human Capital development 6. Interpersonal 7. Problem solving 8. Relationship building
Education . Master
Masters degree in Strategic Management and Corporate Governance
Midlands State University
01.2016 - 01.2019
Post graduate degree in Strategic Management to assist Managers to be professional and Ethical people.
Bachelor's degree in Human Resources,Industrial and Labour Relations Management
Reformed Church University
08.2012 - 07.2015
High university tertiary education on various Human Resources aspects including Recruitment and selection, Performance Management, Pension Administration, Training and Development, Health and Safety and many more.
Diploma in Personnel Management
Institute of People Management of Zimbabwe
01.2008 - 06.2011
Tertiary education on Human Resources Management at National Diploma that include Recruitment and Selection. Human Resources Planning,Human Resources Training, Healthy and Safety and Labour Relations Management.
Secondary education
Nyamhunga Secondary School
01.1982 - 12.1985
This was Secondary education from form 1 to form 4 ( Cambridge international ) examinations which I passed with 8 subjects including English Literature, Science, Mathematics and Commerce.
More information
in 2 months
Windhoek - Khomas
Permanent contract

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