CV Profile No.84225
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Date of birth : : ********
Nationality : ******
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Profile details
Job category searched
» Accounting, controlling, finance
» IT, new technologies
» Management
Professional experience
5 to 10 years
» Banking, insurance, finance
» Call centers, hotlines
» Electric, electronic, optical and precision equipments
» IT, software engineering, Internet
» Telecom
Professional Experience:
05.2009 - 09.2012
Teller, customer care officer ,Data Capturing clerk
Standard bank Namibia
Telling, Customer care Officer, Data capturing clerk
10.2012 - 02.2013
Bursary Administrators assistance
Nampower
-Arranging candidates shortlist and interviews for bursaries
-opening files and preparing new contracts for Bursars
-Dealing with correspondence and queries from parents and students
-Arranging and processing of bursary payments and keeping records of all fees paid
-contacting learning institutions to confirm course content
Since 10.2014
Call center advisor
Mobile Telecommunication Limited (MTC)
1. Provides telephonic customer service on complaints/queries
1.1 Identifies/analyses problems [queries/complaints] correctly
1.2 Provides appropriate solution(s) to problem issues [guidelines available]
1.3 If immediate response is not possible, seeks advice and returns call as soon as possible.
2. Administration
2.1 Activation and suspension requests
2.2 Network complaints
2.3 Adjustments and exemptions
2.4 Processes credit limit requests
3. Activates value added services
3.1 Activates internet access on the system
3.2 Creates e-mail accounts 3.3 Activates MMS [facility to send photos}
3.4 Sends out settings to customers to operate above services [via SMS]
3.5 Sets phones up manually in order to operate above services
4. Ensure regular/ constant update on product and service knowledge
4.1 Regular updating of knowledge on new products and services
4.2 Attends demonstrations by Training division
4.3 Do constant self-development on products- and service knowledge
4.4 Regular refreshment coaching on Customer Care and
4.5 Overall sectional effectiveness
Skills
-Hard Working
-Can work well under pressure
-Team Player
-Meet expected deadlines on time
-Friendly
-Willingness to learn
-Fluent in Silozi and English
Education
Technical school
01.2018 - 12.2020
Microsoft Technical Associate (MTA)
Namibia University of science and technology (Nust)
MTA Networking (Computer Networks )
-Understanding Network infrastructure
- Understanding Network Hardware ( switches, Router, Media type)
-Understanding Network protocols and services
MTA Security
-Understand security layers
-Understand operating system security
-Understand network security
-Understand security software
MTA Windows sever administration
-Understanding server installation
-Understanding server roles
-Understanding Active Directory
-Understanding storage
-Understanding server performance management
-Understanding server maintenance
Languages
english›fluent
More information
in 1 month
Erongo - Hardap - Karas - Kavango - Kunene - Ohangwena - Omaheke - Omusati - Oshana - Oshikoto - Otjozondjupa - Windhoek - Khomas - Zambezi
Place of residence : Windhoek
Permanent contract
13.01.2021
18
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