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CV Profile No.71575

Profile

Contact this profile for a recruitment
Last name : ****
First name : *****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ******
Address : *****************************************

Attached CV :

Profile details

Job category searched
» HR, training
» Health and social professions
» Management
Professional experience
5 to 10 years
» Banking, insurance, finance
» Call centers, hotlines
» Education, training
» Government services
» Social, public and human services
Professional Experience: 
03.2015 - 09.2017
Call Centre Agent
First National Bank
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved. Ensure excellent customer service as well as cross selling products.
Since 10.2017
Team Leader
First National Bank
To provide support and assistance in the business unit with regards to customer or staff needs and to ensure that customer or staff receives the proper service at all times. Managing a team of 22 agents to ensure smooth running of the business. Analyzing data and creating action plans to better the business.
Skills
I have basic counselling skills and administration skills (microsoft office). I have strong communication and interpersonal skills as well as good leadership skills. I have the ability to analyza data and formulate action plans to better the business.
Education
HND
01.2010 - 04.2015
Psychology
University of Namibia
Bachelor of Arts Degree in Clinical Psychology
03.2019 - 03.2019
Counselling
Lifeline Childline
Certificate in Basic Counselling
02.2018 - 04.2019
Leadership
ITISA
Leadership Development Programme
Languages
afrikaansfluent
englishfluent
More information
in 1 month
Hardap - Windhoek - Khomas - International
Place of residence : Windhoek
Permanent contract
10.09.2020
22

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