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CV Profile No.46739


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Last name : ***
First name : *****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ****
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Profile details

Job category searched
» IT, new technologies
» Management
» Marketing, communication
Professional experience
More than 10 years
» Food-processing industry
» Hotel business, catering
» IT, software engineering, Internet
» Import-export business
» Industry, production, manufacturing and other
Professional Experience: 
Since 11.2019
IT Deputy Manager
Neelkanth Lime Ltd Zambia
working as an IT Manager and Handeling overall IT operation, Daily IT Issues, Server Room Management , LAN Networking CCTV, UPS Access control, Tallty server and windows server 2012 & 2016
12.2016 - 11.2019
IT Deputy Manager
Conneqt Business Solutions Ltd, Mumbai India
• Planning and Implementation of Datacenter Architecture Windows and Linux Server Virtualization Platform, such as VM ware, Microsoft Hyper V. Network Management such as routing peer to peer Network connectivity. • In house support on Dialer related, Systems and Network related and Daily IT issue on Genesys Solution and Aspect UIP 7.2 • Server & Datacenter Infra. Administration for Mumbai & Vietnam Project, Database management in MS SQL server 2008 2012 R2. • PAN India Level windows server security patches update management. • Hands on experience on Virtualized Platform like VM ware and win Hyper V. Oracle Virtual Box • Responsible on Experience on Microsoft Exchange server 2008/2012 • Responsible to configure and troubleshoot Skype for business for corporate users • Responsible to configure and troubleshoot Air watch for Managers and corporate users • Responsible to Daily Weekly Monthly Database Backup from the Server 2008/ 2012. • Handling team of Desktop Engineers, Network Engineers, Dialer Engineers, Tech Helpdesk Management on Ticketing tool
03.2012 - 06.2016
IT Manager
Isonbpo Tanzania Ltd, Dar es Salaam Tanzania
My Duties and Responsibilities 1. Key responsibilities: • To deployment of information security Policy and procedures • To ensure the security of data from internal and external attack • To maintain data integrity and data analysis • Responsible for directing, managing, and coordinating all of the IT related functions of the Tanzania location. • Responsible to maintain maximum uptime of all centers by closely monitoring IT security logs. • To ensure effective internet distribution, accessibility and band width management and centralized anti-virus protection. • To ensure database management and follow backup procedures, with online and offline backups and disaster recovery • Datacenter Infrastructure Management, LAN Network Management, Exchange Email/ domain administration. • To ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades. • Negotiate and administer supplier contracts and service agreements. • Manage the performance of the IT staff, Recruiting and Hiring Manpower for IT Dept. • To keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
03.2010 - 03.2012
Dialer Executive & Helpdesk- Service Desk Support
Spanco BPO Ltd, Mumbai India
•Managing applications support, in-house expansion projects. Strong experience of corporate level, front Office, Back Office, Network Management, Team Building, Customer Services, Project Management, Asset Management, Support Desk Management. Remote VPN, VM ware, IT Infrastructure, Windows security technologies, Datacenter, Windows server infrastructure, Licensing Management, Vendor Management. Procurement of Various Licensed software application / Hardware peripherals, IT Infrastructure, Windows security technologies, Datacenter, Windows server infrastructure, •Investigation of the Daily System Checklist provided by the engineers across all the location in India for Spanco BPO Services. •Handle the dialer reports which are required for the managements, Address escalation for level 2 problems and co-ordinate with Concerto support teams to get resolution. •Periodic reports for upper management for performance and efficiency of Technical equipment’s. •Creating Call tables and generating the daily reports of utilization of database, taking backup of databases from time to time, communicating with stakeholders for tech requirement and issues. •Training agents about the usage of dialer applications and providing support. Ensuring dialing logic been applied as per Regulation and Client requir
12.2009 - 02.2010
Reliance BPO LTD. (New Mumbai, India)
•Responsible for Broadband Helpdesk voice direct interact with customer online •Responsible for Internet Related Issues. •Handling Inbound calls for giving support online help to the customer, email related issues, •PC protect software related issue like installation and troubleshooting etc •Maintain the all data of customers in excel sheet
04.2008 - 12.2008
•Support Desk Management •Remote Desktop Support - Team Viewer, VNC, MS-RDP. •Responsible for system level Software and Hardware Troubleshooting •Configuration and maintenance and Troubleshooting of MS Outlook •Installation and configuration of Local and Network Printers and Scanners •Scheduling and maintenance of various backup for server's and Antivirus •Configuration of IP address through TCP/IP protocols •Configuration and maintenance of ADS, DNS and DHCP Servers. •Responsible for Internet Related Issues. •Disk ghosting using software like Norton Ghost
01.2005 - 02.2008
DESKTOP Engineer
Responsibilities: Blackberry Device supports. In Active Directory Creating User Accounts, Configuring User Profiles, Creating Groups, Managing Account and Domain Controller Managing, Sharing Folders. •Troubleshooting MS Office 2000, XP, 2003, 2007. McAfee Anti viruses & all standard software. Configuring &Troubleshooting MS Outlook, Outlook express & Exchange mail clients, Tally •Coordinating with various vendors. Maintaining Reports. •Installation and configuration of Local and Network Printers and Scanners •Scheduling and maintenance of various backup for server's and Antivirus •Configuration and maintenance and Troubleshooting of MS Outlook •Help Desk support, Assembling, installation & troubleshooting of PC and other peripherals & Responsible for Internet Related Issues •TCP/IP Network design and implementation, LAN configuration and troubleshooting
Experience across business streams like Telecom Industry, BPO Sectors, Customer Services, and Hospitality diligence. Planning and implementation of enterprise IT systems in support of company operations in order to improve cost effectiveness, IT strategy, service quality, and company business development and Business continuity management and disaster recovery management, Risk management. (IT Infra, Database, IT Security, Server Admin, Aspect Admin, Exchange Admin VMware Admin, Procurements IT Assets) Procurement of Licensed software application /Hardware peripherals, Negotiate and coordinate with vendors and suppliers, ISP providers. Licensing Management, Vendor Management, Coordinating and work as one team with other departments and client facilitate consultation with various stakeholders to define Company and systems requirements for new technology implementations. Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale. Assess and make recommendations on the improvement or re-engineering of the IT organization. Extensive experience in managing applications support, in-house expansion projects. Strong experience of corporate level, front Office, Back Office, Network Management, Team Building, Customer Services.
03.1999 - 05.2001
Bachelor of Commerce
completed 3 years of study in Bachelor degree in Commerce (post Higher secondary school)
03.1994 - 05.1996
Shroff Jr College
Completed Higher secondary school in science
01.2013 - 09.2013
Completed Certification in ITIL Foundation v3 in IT Service Delivery, IT Operations
08.2005 - 08.2006
Diploma in A+ ,N+,windows server and Linux server
CMS Institute
Completed Diploma in Electronics , PC Engineering , Networking +,Windows server 2003 , Exchnage server 2003, CCNA & Linux OS
Since 06.2017
MBA in Information Technology
Pursuing MBA In IT
More information
Erongo - Hardap - Karas - Kavango - Kunene - Ohangwena - Omaheke - Omusati - Oshana - Oshikoto - Otjozondjupa - Windhoek - Khomas - Zambezi - International
Place of residence : Ndola
Permanent contract - Fixed-term contract - Temporary work

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