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CV Profile No.43760


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Last name : *****
First name : ***
Phone : +6**********
Email : ******@******
Date of birth : : ********
Nationality : ***********
Address : ********************************

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Profile details

Job category searched
» IT, new technologies
Professional experience
More than 10 years
» Banking, insurance, finance
» IT, software engineering, Internet
» Pharmaceutical industry
» Telecom
Professional Experience: 
Since 03.2017
Application Analyst
Brotherhood of St Laurence
• Providing a high-quality Technical Application Support for The Care Manger (TCM) to the Brotherhood of ST Laurence staff as well as good customers service. TCM is an application that is used by The Brotherhood of St Laurence in Aged Care. • Updating the new Home Care Packages income and Expense rates at the end of each financial year. • Dealing with daily TCM tickets logged by staff across the business. • Coordinate with clients and vendors to investigate, troubleshoot to resolve complex issues. I also do off-site site visits to meet with stakeholders to make sure any concerns and issue’s are taken care of. • Application and Database performance tuning, SSRS Reporting. • Vendor management for issue resolution and system upgrades. • Operational processing, Change Management and support. • Experience with system implementation project tasks such as requirements gathering, configuration, user acceptance testing, conducting training, change management • Facilitate the User Acceptance Testing process and assist with UAT issue logging and resolution. • Project coordination for small scale projects/developments.
11.2017 - 03.2018
Support Analyst
• Providing a high-quality customer service to our customers. • Working with other business units across the company. • Support on all vehicle issues. • Providing training and coaches to new and existing crew members. • Identifying areas for process improvement.
07.2017 - 11.2017
Onsite Support
Heartland Bank
• Providing Technical Support to Heartland Staff, both telephonically as well as face to face. • Working through the unassigned tickets. Doing new computer builds and deployments. Setting up new users in Cisco Call Manager, assign a landline number, extension as well as a Direct Dial (ddi) • Doing desk moves, setting up new user’s desk’s with either a laptop or a desktop as well as dual display. • Troubleshoot both hardware and software issues, Servers, Desktops, Laptops, cisco phones, Printers and
• SSRS, Power Bi Active Directory 2003/2008, Group Policy • Microsoft Exchange Server 2007/2010 • SQL Server, SQL Management Studio,MS T -SQL SCCM, LDAP Queries, IIS • Windows 7 Roll-outs, SAP, Azure • Terminal Server (RDP), VMware • Networking, Office 365, Jirah • Microsoft Dynamics 365,SAP 365 • The Care Manager (TCM) • MailMarshal and WebMarshal • Linux, HR Applications, HRIS, SMS Compiler • My Learning, Chris21 Payroll System • Windows 7/8/10, SharePoint • Basic HTML and Java • Implementation Plans (Changes) • Visual Studio, Oracle, JDE • VOIP, Cisco Call Manager,3CX,Nortel phone • Citrix Xenapp, DoD 5220.22 Data Wipe • Microsoft Server 2008/2012 • Symantec Ghost 11.5 • Dell recovery Manager for Exchange • Basic SQL Queries, MYOB, RDP, VPN, DHCP, TCPIP • Skype for Business, Lync, Symantec Enterprise Vault, People Soft • Experience with all Hardware • Dell recovery Manager for Exchange, DoD 5220.22 Data Wipe • Projects, SCOM, Agile based Projects • n-able, IT-Glue, Veeam, Shadow Protect • Mobile Device Management (MDM) MaaS360
12.2018 - 12.2018
New Horizons
12.2018 - 12.2018
New Horizons
More information
in 1 month
Windhoek - Khomas
Place of residence : Melbourne
Permanent contract - Fixed-term contract

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