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Team Manager

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Published on 26.08.2019

Company

Website: http://nimblegroup.co.za/
Industries:
Call centers, hotlines
Job ads:See our Job Ads
NIMBLE GROUP provides highly professional credit management services to many of the largest credit grantors in Africa; South Africa, Namibia,... read more

Job Ad & Profile Description

Position : Team Manager

We are recruiting Team Managers.

Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Location: Windhoek, Namibia

KEY PERFORMANCE AREAS:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

  • Management of performance against set targets;
  • Collections
  • Productivity
  • Quality
  • Act as point of escalation for queries and complaints
  • Ensuring understanding of the business and legislative requirements
  • Full staff management
  • Reporting
  • Any ad-hoc duties
Required profile for job ad : Team Manager
  • A minimum of 2 years working experience in a Team Management role
  • Management experience in a Collections environment is advantageous
  • Competent in MS Office at an intermediate level
  • MS Word
  • MS Excel
  • MS Office

Skills / Knowledge / Attributes

  • Strong financial skills
  • Target driven
  • Able to manage conflict
  • A proactive team player
  • Strong administrative discipline
  • Ability to think on your feet and use initiative
  • Outstanding communication and interpersonal abilities
  • Ability to listen and actively provide feedback
  • Attention to detail
  • Excellent organisational and planning skills
  • Willing to learn
Job criteria for job ad : Team Manager
Job category:
Accounting, controlling, finance
Services
Industries:
Call centers, hotlines
Employment type:
Permanent contract
Region :
Windhoek - Khomas
Experience level:
2 to 5 years
Educational level :
High school
Spoken language:
afrikaansfluent
englishfluent
Number of Position(s):2

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