Stock Controller

Responsibilities:

• We can't sell anything without you and your team! H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service.
• As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service.
• You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners.
• The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B.
• Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

• HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
• HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
• PASSION FOR RESULTS... drive and optimism to motivate your team through difficult situations?

What is the work?
Management / Training:

•  Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
•  Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
•  Communicates the - state of the team - (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
•  Coaches / develops Partners; assists with new hire onboarding and training
•  Gives input on writing schedules; reports out on overnight time and attendance
•  Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
•  Uses technology and data to manage inventory and in-stocks
•  Complies with departmental SOPs and store operating procedures; ensures other Partners comply
•  Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock)
•  Leads to / trains on 100% in-stocks, rotation, and fully-filled displays
•  Communicates with DSD vendors
•  Loads, unloads, and moves heavy, bulky products
•  Will perform Night Stocker duties
• Customer Service:
•  Provides excellent customer service; models / coaches on superior customer service and hospitality
• Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems
•  Merchandises products effectively
  

We are looking for:

•  experience stocking and in customer service (leading an overnight team a plus)
•  strong communication skills
•  high energy level and stamina; ability to work in a fast-paced environment
•  someone who enjoys working overnight shifts, and thrives working with others
•  an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well

What is your background?

•  Minimum age 18 (mandatory)
•  3+ months of experience in stocking or customer service
• • Experience leading an overnight team, or large teams in other areas of the business (preferred)
•  Completion of forklift / power jack training

Do you have what it takes to be a fit as an H-E-B Stock Controller?

•  Understanding of technology
•  Strong communication, interpersonal, and customer service skills
•  Ability to communicate with team, including verbal and written communication skills
• Ability to work overnight schedules
•  Ability to operate pallet jack / baler
•  Ability to work well with others
• Ability to manage multiple priorities and shift focus between tasks
• Ability to plan, prioritize, and delegate as work changes
•  Ability to anticipate change and plan for execution accordingly
•  Ability to remain adaptable and help others through change
•  Motivation to grow and learn with the company

Can you...

•  Work in a fast-paced environment
•  Perform the following, based on your department

Grocery:

•  Constantly* reach at waist, grasp
•  Frequently stand, walk, bend
•  Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
•  Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions
•  Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs**

Drugstore:

•  Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
•  Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
• Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs**
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.