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Sales Team Leader - Travel & Tourism

Published on 04.12.2022


Website :
Industries :
IT, software engineering, Internet
Call centers, hotlines
Temporary work, recruitment
Tourism, leisure activities
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ABC Worldwide is a specialist, recruitment and placement agency. Formed in 2018 through a merger of two strong and well-known players in the field... read more

Job Ad & Profile Description

Position : Sales Team Leader - Travel & Tourism

Job Purpose:

  • Successfully support the management of the team
  • Lead the team to operationalise agent requests seamlessly and continuously improve service standards
  • To successfully quote and operationalize profitable tour products for existing as well as new clients.

Key Responsibilities:


  • Effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent / supplier relationships
  • Source new products if and when required
  • Develop in cooperation with General Manager business and product strategy to secure additional business from agents
  • Work closely with the team to achieve goals


  • Quote and design successful, creative itineraries and proposals
  • Capture and confirm bookings in Tourplan
  • Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.
  • Find new suppliers that offer a good/better service and better rates
  • Continuously and proactively monitor client feedback and improve operational processes
  • Follow up on own quotes as well as assist in monitoring the team’s quote overview
  • Successfully run groups / series bookings
  • Handling the 24hour emergency phone
  • Prepare guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour
  • Utilise expertise to improve in conjunction with GM the team’s operational excellence
  • Pass on Tourplan knowledge to the team via training/coaching sessions


  • Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team
  • Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan


  • Reconcile supplier invoices for processing
  • Assist debtors’ clerk with invoicing / collection queries
  • Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Additional responsibilities:

  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers / product
  • Travel on educationals and familiarizations trips, including hosting agents at times
Required profile for job ad : Sales Team Leader - Travel & Tourism
  • Travel/Tourism degree; diploma advantageous
  • 5+ years DMC Travel Consultancy Experience
  • 3 years Supervisory experience
  • Tourplan Software knowledge
Job criteria for job ad : Sales Team Leader - Travel & Tourism
Job category :
Tourism, hotel business and catering
Industries :
Tourism, leisure activities
Employment type :
Permanent contract
Region :
Windhoek - Khomas
City : Windhoek
Experience level :
5 to 10 years
Educational level :
Spoken language :
Number of Position(s) : 1
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