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Outbound Collections Agent

Published on 20.05.2020


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Nimble Group started in Cape Town in 2009 and has expanded operations from South Africa into Namibia, Botswana and Kenya.During this journey... read more

Job Ad & Profile Description

Position : Outbound Collections Agent

Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Windhoek, Namibia

Key Performance areas

Collections Management

  • Ensure that allocated collection target/s are achieved
  • Ensure that allocated productivity target/s are achieved
  • Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
  • Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
  • Ensure full understanding of product/s working on

Quality Management

  • Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
  • Adhere to / utilize the collections call script/s
  • Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
  • Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
Required profile for job ad : Outbound Collections Agent
  • A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
  • Criminal clear
  • Strong communication skills
  • Computer literate
  • Understanding / working knowledge of a collections system is advantageous


  • Target driven
  • High level of integrity
  • Strong work ethic
  • Self-motivated
  • Able to work under pressure
  • Reliable
  • Time management
  • Able to work in a team

Remuneration Structure

  • Basic Salary PLUS Uncapped Commission
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the employer)
  • Disability Cover (at the full cost of the employer)
Job criteria for job ad : Outbound Collections Agent
Job category :
Production, maintenance, quality
Secretarial work, assistantship
Industries :
Services other
Employment type :
Permanent contract
Region :
Windhoek - Khomas
Experience level :
Less than 2 years
Educational level :
Number of Position(s) : 8

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