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Outbound Collections Agent

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Published on 26.08.2019

Company

Website: http://nimblegroup.co.za/
Industries:
Call centers, hotlines
Job ads:See our Job Ads
NIMBLE GROUP provides highly professional credit management services to many of the largest credit grantors in Africa; South Africa, Namibia,... read more

Job Ad & Profile Description

Position : Outbound Collections Agent

We are recruiting Outbound Collections Agents.

Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Windhoek, Namibia

Key Performance areas

Collections Management

  • Ensure that allocated collection target/s are achieved
  • Ensure that allocated productivity target/s are achieved
  • Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
  • Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
  • Ensure full understanding of product/s working on

Quality Management

  • Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
  • Adhere to / utilize the collections call script/s
  • Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
  • Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism​​​​​​​
Required profile for job ad : Outbound Collections Agent
  • A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
  • Criminal clear
  • Strong communication skills
  • Computer literate
  • Understanding / working knowledge of a collections system is advantageous

Skills

  • Target driven
  • High level of integrity
  • Strong work ethic
  • Self-motivated
  • Able to work under pressure
  • Reliable
  • Time management
  • Able to work in a team​​​​​​​

Remuneration Structure

  • Basic Salary PLUS Uncapped Commission
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the employer)
  • Disability Cover (at the full cost of the employer)

Applications may take anything up to 2 weeks to process. Your patience is appreciated.

The training period runs over a period of about 11 days. The training is conducted during the day (Monday - Friday: 07h30 - 16h30). It is a compulsory that you are present for the entire duration (11 days) of the training period. If you are not able to be present for each day of the training period then we may be required to drop you off the training group and have you start around a more suitable date which would allow you to be present for the entire duration.

The successful completion of the full training period is compulsory.You will be required to complete online and/ hardcopy assessment tests related to each training intervention. You are required to successfully pass all online and/ hardcopy assessment tests prior to assuming collections duties within the workplace. Should you fail any of the requisite online and/ hardcopy manual assessments you will be allowed a maximum of an additional 2 attempts to rewrite such on a date agreed with Learning & Development. Where you, after the completion of the Training Period or the date agreed with Learning & Development as noted above, fails to meet the minimum pass rate of any of the online or hardcopy manually completed assessment tests, the employment contract may be terminated with notice through consultation between the parties.

Job criteria for job ad : Outbound Collections Agent
Job category:
Accounting, controlling, finance
Services
Industries:
Call centers, hotlines
Employment type:
Permanent contract
Region :
Windhoek - Khomas
Experience level:
Less than 2 years
Educational level :
High school
Spoken language:
afrikaansfluent
englishfluent
Number of Position(s):20

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