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Operations Lead

Published on 10.08.2020


Website :
Industries :
Import-export business
Transport, logistics, postal services
Job ads : See our Job Ads
We are an asset-based organization run by a professional and highly experienced team focused on bringing efficiency, execution culture and best... read more

Job Ad & Profile Description

Position : Operations Lead

Are you someone with a "hunger for growth", a “whatever it takes mentality” and understand the advantages of a team environment and what it takes to thrive in one? Are you someone who "Questions things" and "looks for improvements"? Do you have experience in taking a fast-growing business to a greater height?

Hours: Monday - Friday plus alternate Saturday mornings

Reporting line: Head of Road Freight / MD

Responsibilities and Duties:-

  • Ensure the operations team is suitably established with the quantity and quality of manpower to effectively and efficiently execute the Company Mission.
  • Ensure all Operations Personnel are suitably trained, equipped and resourced to work efficiently
  • Ensure that all internal inputs to operations is of the highest quality i.e Suitably trained, competent and disciplined drivers from HR; Suitably maintained and supported vehicles from Wksp; timely cash flow from Finance; reliable tracking systems from IT; Complete and accurate Job Confirmations from BD and KAMs
  • Ensure operational workflow between operations desk officers is relevant, accurate, timely and efficient.
  •  Maintain absolute customer focus, ensuring fleet managers keep the customer fully informed on progress and to effectively manage their expectations through accurate tracking reports and constant liaison which is relevant, reliable, reactive and convenient.
  • Deal with customer complaints rapidly and professionally in liaison with the Key Account Holder / Business Development
  • Hold Fleet managers 100% accurate Journey Management financial control and planning ensuring timely cash flow to drivers and all associated service providers.
  • Monitor and ensure accurate fuel allocation and accounting in accordance with Company Procedures.
  • Monitor and ensure drivers are correctly briefed, managed and lead throughout the journey and all security and risks are assessed.
  • Ensure you do all that is reasonably practicable to avoid, remove or mitigate unacceptable risk and ensure maximum security for all cargo in transit.
  • Monitor and ensure clear and concise vehicle fault reporting, ensure immediate and thorough accident/incident investigations are carried out.
  • Monitor and ensure trip monitoring and vehicle tracking is carried out diligently and consistently, ensuring there are no avoidable delays and drivers are well informed on their progress and adherence to the journey management plan.
  • Ensure all SAP and TMS online management systems are to be correctly completed, accurately updated and timely by all team members and process owners
  • Monitor and ensure all trips are legally compliant, all documentation requirements are met and documentation required for invoicing are processed correctly
  • Line Manager for Fleet Manager: ensuring strong leadership, effective management and appropriate delegation. Compile x2 assessment reports on performance for management review.
  • Compile accurate reports on achievement of KPIs and help prepare weekly and monthly analysis
  • Serving as a general assistant to the General Manager seeking continual improvement and promoting best practice amongst the operations team as well as Assist Key Account Managers to seek cargo for the fleet. Ensure you establishing reliable contacts for clearance, government and clients
Required profile for job ad : Operations Lead

Education, skills & requirements:

  • A minimum of University Graduate Degree in any relevant discipline or equivalent vocational experience in Transport / Logistics service support
  • LEAN SIX SIGMA (Desirable)
  • Project Management (Desirable)
  • Business Management (Desirable)
  • Safety Management (Desirable)
  • Leadership skills to motivate and inspire team members
  • Clear communication skills ensuring clear and candid information
  • Strong management skills ensuring efficient use of resources
  • Computer Literacy to effectively operate and manipulate online management systems
  • Faultless administration skills ensuring accurate and efficient procedures
  • Problem solving skills to ensure obstacle to progress are overcome
Job criteria for job ad : Operations Lead
Job category :
Transport, logistics
Industries :
Import-export business
Transport, logistics, postal services
Employment type :
Permanent contract
Region :
City : Walvis Bay
Experience level :
5 to 10 years
Educational level :
Spoken language :
Number of Position(s) : 1

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