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Guest Experience Manager

Published on 02.09.2020

Job Ad & Profile Description

Position : Guest Experience Manager

We are looking for profiles and CVs of Guest Experience Managers that we will send to our large account customers for their future recruitment needs.

Duties:

  • Supervise and lead employees ;
  • Understand guest needs ;
  • Support handling complaints ;
  • Deliver an exceptional Guest experience ;
  • Manage Guest flow and wait times ;
  • Manage the Guest Experience team ;
  • Monitor team performance ;
  • Ensure that guests get the best possible experience ;
  • Manage reservations calls ;
  • Make the recommendations to enhance operational needs.
Required profile for job ad : Guest Experience Manager
  • College Degree or equivalent ;
  • Minimum 2 years’ experience in a related field ;
  • Strong managerial experience ;
  • Time management skills ;
  • Natural communicator.
Job criteria for job ad : Guest Experience Manager
Job category :
Tourism, hotel business and catering
Industries :
Education, training
IT, software engineering, Internet
Temporary work, recruitment
Employment type :
Permanent contract
Region :
Erongo - Hardap - Karas - Kavango - Kunene - Ohangwena - Omaheke - Omusati - Oshana - Oshikoto - Otjozondjupa - Windhoek - Khomas - Zambezi
Experience level :
2 to 5 years
Educational level :
College
Spoken language :
englishfluent
Number of Position(s) : 7

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