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Assistant Manager (Travel & Hospitality)

Published on 04.12.2022

Company

Website : https://www.abcworldwide.com/
Industries :
IT, software engineering, Internet
Call centers, hotlines
Temporary work, recruitment
Tourism, leisure activities
Job ads : See our Job Ads
ABC Worldwide is a specialist, recruitment and placement agency. Formed in 2018 through a merger of two strong and well-known players in the field... read more

Job Ad & Profile Description

Position : Assistant Manager (Travel & Hospitality)

Areas of Responsibility:

  • Camp management
    • Responsibility for the Guest Experience while travelling in the camp
    • Responsibility for the management of your camp within the minimum standards of WS
    • Responsibility for the financial performance of the camp
    • Responsibility for the welfare, safety and management of all staff employed within the camp
    • Responsible for implementation of the WS environmental and social standards in the camp
  • Guest Experience
    • Ensure that a service which exceeds their expectation is always offered to guests travelling in the camp
    • Constantly develop and improve on the activities and guest experience in the camp
    • Ensure standards are in place for the camp as defined by the WS branding
    • Ensure that the standards are constantly adhered to and maintained in the camp
    • Manage the service delivery concept in camp
  • Administration
    • Manage the camps performance against the agreed annual budgets
    • Manage the order process as defined by procurement procedures
    • Overall responsibility for all expenses incurred and goods received in the camp
    • Ensure correct financial process are in place in the camp
    • Ensure that all month end procedures are attended to and provided to the Financial Department within time frames as stipulated
    • Ensure corrective management of all camp assets including those in the staff village
  • Human Resources
    • Ensure employment of suitable junior staff in camp
    • Ensure all WS HR policies are followed in camp
      • Employment procedures
      • Counselling and disciplinary procedures
      • Policies and procedures
    • Ensure that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulated
    • Ensure succession planning for your camp with assistance from CM and/or HR
    • Ensure a process of evaluation is implemented for all camp staff to monitor performance and fair pay process
    • Ensure the ongoing training of the camp staff to ensure adherence to the WS standards as well as their personal development
  • Environment
    • Ensure that the camp operates in compliance with the environmental policies of the company
    • Ensure that the environmental strategy is implemented in the camp as defined
  • Social
    • Ensure that the camp operates in compliance with the social policies of the company
    • Ensure that the social strategy is implemented in the camp as defined
  • Safety and Hygiene
    • Manage all emergency situations in the camp in accordance with the WS procedures
    • Manage all aspects of the camp in accordance with the legal requirements in Namibia
Required profile for job ad : Assistant Manager (Travel & Hospitality)

EXPERIENCE AND QUALIFICATIONS:

  • Minimum of 5 years of lodge management experience
  • A keen understanding of the ethos of bush life, with a plainly apparent respect and

Compassion for conservation

  • Business level fluency in English
  • Financial and administrative skills and experience will be an advantage
  • Computer literate (Microsoft Word, Excel, Power Point)
  • Valid driver’s license.
Job criteria for job ad : Assistant Manager (Travel & Hospitality)
Job category :
Tourism, hotel business and catering
Industries :
Tourism, leisure activities
Employment type :
Permanent contract
Region :
Windhoek - Khomas
City : Windhoek
Experience level :
5 to 10 years
Educational level :
College
Spoken language :
englishfluent
Number of Position(s) : 1
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