Assistant Manager (Travel & Hospitality)

Areas of Responsibility:

• Camp management
  • Responsibility for the Guest Experience while travelling in the camp
  • Responsibility for the management of your camp within the minimum standards of WS
  • Responsibility for the financial performance of the camp
  • Responsibility for the welfare, safety and management of all staff employed within the camp
  • Responsible for implementation of the WS environmental and social standards in the camp
• Guest Experience
  • Ensure that a service which exceeds their expectation is always offered to guests travelling in the camp
  • Constantly develop and improve on the activities and guest experience in the camp
  • Ensure standards are in place for the camp as defined by the WS branding
  • Ensure that the standards are constantly adhered to and maintained in the camp
  • Manage the service delivery concept in camp
• Administration
  • Manage the camps performance against the agreed annual budgets
  • Manage the order process as defined by procurement procedures
  • Overall responsibility for all expenses incurred and goods received in the camp
  • Ensure correct financial process are in place in the camp
  • Ensure that all month end procedures are attended to and provided to the Financial Department within time frames as stipulated
  • Ensure corrective management of all camp assets including those in the staff village
• Human Resources
  • Ensure employment of suitable junior staff in camp
  • Ensure all WS HR policies are followed in camp
    • Employment procedures
    • Counselling and disciplinary procedures
    • Policies and procedures
  • Ensure that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulated
  • Ensure succession planning for your camp with assistance from CM and/or HR
  • Ensure a process of evaluation is implemented for all camp staff to monitor performance and fair pay process
  • Ensure the ongoing training of the camp staff to ensure adherence to the WS standards as well as their personal development
• Environment
  • Ensure that the camp operates in compliance with the environmental policies of the company
  • Ensure that the environmental strategy is implemented in the camp as defined
• Social
  • Ensure that the camp operates in compliance with the social policies of the company
  • Ensure that the social strategy is implemented in the camp as defined
• Safety and Hygiene
  • Manage all emergency situations in the camp in accordance with the WS procedures
  • Manage all aspects of the camp in accordance with the legal requirements in Namibia

EXPERIENCE AND QUALIFICATIONS:

• Minimum of 5 years of lodge management experience
• A keen understanding of the ethos of bush life, with a plainly apparent respect and

Compassion for conservation

• Business level fluency in English
• Financial and administrative skills and experience will be an advantage
• Computer literate (Microsoft Word, Excel, Power Point)
• Valid driver’s license.