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1-grid Customer Support Agent

Published on 12.01.2021

Job Ad & Profile Description

Position : 1-grid Customer Support Agent

We are looking for skilled German and English speaking Technical Support Agents to provide technical support, advice and assistance to our customer base.

Duties & Responsibilities:

  •  Providing technical support to 1-Grid customers via live chat, tickets or telephone
  • Register, transfer and update domains
  • Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
  • Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
  • A basic understanding of CMS, firewalls and databases
  • Troubleshooting website or server issues
  • An understanding of cloud computing and VPS servers
  • Email and DNS Support
  • Meeting Daily Targets 
Required profile for job ad : 1-grid Customer Support Agent

Minimum Requirements:

  • Matric certificate
  • A+ Certificate or similar qualification (advantageous)
  • 1+ Year’ customer services experience within a Call Center/Billing environment
  • 1 year technical and desktop customer services experience
  • Excel experience (basic)
  • Previous experience in web hosting or server administration (advantageous)
  • Proficiency in English and good phone etiquette
  • Willing to work shifts (including weekends & public holidays)
  • Reliable transport
  • Excellent command of English
  • Fluency in German is an advantage

Ideal Requirements:

  • Exposure to a Customer Service Scoring system

Key Competencies

  • Customer-focused and brand awareness
  • Good communication skills
  • Self-motivated and self-disciplined
  • Ability to work independently and within a team
  • Attention to detail
  • Deadline and target driven
  • Problem solving ability
  • Conflict Resolution
  • Multi-tasking and Time Management
  • Technical Literacy
  • Analytical
  • Customer service driven
  • Provide support to Customer billing, technical and connectivity related queries via e-mail, telephonically, and instant messenger.
  • Meeting email and call Targets.
Job criteria for job ad : 1-grid Customer Support Agent
Job category :
IT, new technologies
Industries :
Call centers, hotlines
IT, software engineering, Internet
Employment type :
Permanent contract
Region :
Windhoek - Khomas
City : Namibia
Experience level :
2 to 5 years
Educational level :
High school
Spoken language :
englishfluent
germanfluent
Number of Position(s) : 2

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